Delivery & Returns
How long will my order take?
We aim to deliver your order as soon as possible. However, different products have different requirements - especially as a lot of our products are personalised. Wedding season is also a busier time of year for us.
As a guideline, you should receive your order within 14 days (or approx. 10 business days), so please bear this in mind when placing your order. If you do need your order faster, please get in touch and ask. We will do our best to accommodate.
Note: We do not post orders on Saturdays, Sundays or Bank Holidays.
UK Standard Delivery £3.95
UK Tracked & Signed £5.95
FREE on orders over £60
European Union £18
International (Rest of the World) £25
Delay, Loss or Damage to your Order
If your order is delayed, you think it may be lost or it arrives damages, please get in touch with us via e-mail ASAP. This will allow us to investigate and start a claim in needed. Please bear in mind that diferent couriers have different policies when it comes to claims, but we will inform you and keep you updated of anything you may need to know it this did happen. We can assure you we will be doing our best to solve the problem!
If a "safe place" for the delivery is requested, we cannot be held responsible if it goes missing after it has been delivered. This is completely up to you, but we recommend opting for delivery to your work place if possible or a friend/neighbour to be on the safe side. This also ensures they are not left outside where they can get wet in the rain!
Return to Sender
If your order was sent Tracked & Signed, the item will not be left without getting a signature. If you are out when delivery is attempted, a card will be left to ask you to re-arrange delivery or let you know of their next attempt. They will try this three times. On failure of this, the item will be returned to us. If this does happen, we will let you know as soon as we can and we will need to charge for delivery again.
European Union orders are charged at £18. International orders are charged at £25. There are certain products we cannot ship outside the EU such as plants and seeds.
Returns & Refunds
Thanks for shopping with us at Little Green Wedding and supporting small businesses. If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Please note actual colours may vary. It’s important to note that they may look different on a real product than what you see on your computer monitor. This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show the products as life-like as possible, but please understand the actual colour may vary slightly from your monitor.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
PLEASE NOTE: Personalised items, sanitary items (such as soap), perishable goods (such as petals, seeds and plants) and made to order items (such as hand-dyed gauze) do not qualify for returns or refunds.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬refundable.
Still got questions?
If you have any questions on how to return your item to us, please email us at firstname.lastname@example.org.